Last updated: April 2026
Not satisfied? Full refund within 14 days of purchase. No questions asked.
Email billing@nexguard.sh with your account email and order ID. Refunds are processed within 5 business days via the original payment method through Paddle.
Subscriptions are non-refundable after the 14-day window. You can cancel anytime to stop future charges. Service continues until the end of the current billing period.
Annual subscriptions are eligible for a full refund within 14 days of purchase. After 14 days, you may cancel but no partial refund will be issued. Service continues until the end of the annual billing period.
Custom and Enterprise plans follow the same 14-day refund policy unless otherwise stated in your service agreement. Contact billing@nexguard.sh for details.